TAMMIE plans are billed monthly in advance. Your subscription renews automatically each month until you cancel. Payments are processed securely by Stripe; we do not store your card details.
You can move between plans. Upgrades take effect immediately and are prorated for the remainder of the billing period. Downgrades take effect at the start of your next billing period so you keep what you paid for.
You may cancel at any time by emailing info@tammie.io. Cancellation stops future billing. Your access continues through the end of the period you have already paid for, and no partial-month refunds are issued for time remaining.
If TAMMIE is materially not working as described and we cannot resolve it, contact us within 30 days of the charge and we will work with you on a fair resolution, which may include a refund of that month. We do not refund based on grant outcomes, since funding decisions are made by funders and are outside our control.
After cancellation, your records remain available to us for a reasonable wind-down period so you can request an export. You may request deletion at any time, and we will delete or de-identify your organizational data within 30 days of a verified request, except where retention is required for legal, tax, or funder compliance reasons. See the privacy policy for details.
Support is included with every plan by email at info@tammie.io, with response priority depending on your plan.